A long-term assistance
At Dynapps Switzerland, our mission does not stop with the implementation of your Odoo ERP. We accompany you before, during and after your project to ensure the success and continuous evolution of your solution.
Our service team
Dedicated support for long-term success
After the implementation, our Service team takes over to support you in the use and evolution of your Odoo solution.
Dedicated team
A team 100% focused on Odoo support after your projects. In-depth knowledge of your environment and continuous monitoring guaranteed.
Responsiveness
Your requests are processed quickly thanks to a structured ticketing system and a specialized team. Your solution remains efficient, without interruption.
Support expertise
Our consultants master Odoo like the back of their hands. Resolution of problems, optimization and evolutions: we accompany you to each step.
Everything you need to keep Odoo performing at its best
From day-to-day support to long-term improvements, our Service team helps you maintain, optimize, and evolve your Odoo solution with confidence.
Ticket resolution
Quick and structured follow-up of requests
User support
Practical help and advice for users
Maintenance of your solution
Maintenance and updates of your Odoo
Continuous improvement
Constant optimizations and evolutions
Our methodology
How does service work
Our support works via a ticketing system allowing to follow efficiently each request. This allows us to ensure a clear, structured and transparent follow-up of all requests.
Ticket analysis by the team
Analysis of the request to identify if it is an incident, a service request or a request for change.
Prioritization of the ticket according to its impact
Evaluation of the order of priority by determining if the impact is urgent, blocking or standard.
Processing of the ticket by a specialized consultant
Best effort ticket processing according to the SLA.
Built for long-term success
Why this organization?
The separation between Project and Service brings several advantages for our clients.
Experts dedicated to each phase
Our consultants focus on implementation while our support specialists ensure smooth day-to-day operations, providing the right expertise at the right time.
Better responsiveness for support
A dedicated Service team enables faster response times and more efficient handling of requests, incidents, and user questions.
A continuous monitoring of your solution
We proactively follow the performance and usage of your ERP to ensure it continues to support your business objectives.
A controlled evolution of your ERP
As your company grows, we help you plan and implement improvements in a structured way, minimizing risks and maximizing value.
Service Standard
Get priority support and benefit from preferential rates on both support services and Odoo migrations. Priority ticket handling. Preferential rates for support and migrations.