Our service team
After the implementation, our Service team takes over to support you in the use and evolution of your Odoo solution.
Dedicated team
A team 100% focused on Odoo support after your projects. In-depth knowledge of your environment and continuous monitoring guaranteed.
Responsiveness
Your requests are processed quickly thanks to a structured ticketing system and a specialized team. Your solution remains efficient, without interruption.
Support expertise
Our consultants master Odoo like the back of their hands. Resolution of problems, optimization and evolutions: we accompany you to each step.
What we are proposing
Ticket resolution
Quick and structured follow-up of requests
User support
Practical help and advice for users
Maintenance of your solution
Maintenance and updates of your Odoo
Continuous improvement
Constant optimizations and evolutions
How does service work
Our support works via a ticketing system allowing to follow efficiently each request.
This allows us to ensure a clear, structured and transparent follow-up of all requests.
Ticket analysis by the team
Analysis of the request to identify if it is an incident, a service request or a request for change.
Prioritization of the ticket according to its impact
Evaluation of the order of priority by determining if the impact is urgent, blocking or standard.
Processing of the ticket by a specialized consultant
Best effort ticket processing according to the SLA.
Why this organization?
The separation between Project and Service brings several advantages for our clients
- Experts dedicated to each phase
- Better responsiveness for support
- A continuous monitoring of your solution
- A controlled evolution of your ERP
Service Standard
Take advantage of a service package at an advantageous rate.
- Priority assistance on your tickets
- Preferential rate that also applies to your migrations